FAQs, Terms and Privacy Agreements
Answers to Your Questions, Support for Your Journey
We understand that seeking help for your health can raise many questions. Our FAQ section is designed to provide clear, thoughtful answers to your most common queries. Whether you're wondering about our services, the treatment process, or how we can support your unique needs, we're here to guide you every step of the way. Explore our FAQs to find the information you need and feel confident in taking the next step toward better mental health.
Hope.
Clarity.
Support. Compassion.
What areas of health and wellness does Tracy specialize in?
Tracy provides holistic and functional wellness coaching for women who want to better understand what may be contributing to the way they feel and create a personalized path forward. Her areas of focus include gut health, metabolic wellness and weight-loss resistance, fasting, energy and brain fog, inflammation and autoimmune support, detoxification, nutrition, supplementation, and lifestyle strategies. Her approach is rooted in the belief that there is no one-size-fits-all solution—your history, symptoms, goals, lifestyle, and available testing all help shape your individual plan.
Do I need a referral to work with Tracy?
No. You do not need a physician referral to schedule a consultation with Tracy. You can begin by booking a Root Cause Consultation to discuss what you’ve been experiencing, what you’ve already tried, and what type of support may make sense for you. If something comes up that requires medical diagnosis, treatment, or physician oversight, Tracy will encourage you to work with the appropriate licensed healthcare professional.
Do you accept health insurance?
Tracy’s coaching services are private-pay and are not billed through health insurance. Working outside of the traditional insurance model allows Tracy to take a broader, personalized look at your wellness history and, when appropriate, incorporate expanded lab testing and education without being limited by what an insurance plan will authorize.
What is Tracy’s approach to wellness?
Tracy believes healing should be personalized. Instead of chasing one symptom or following the latest wellness trend, she looks at the bigger picture—your history, nutrition, gut health, metabolism, lifestyle, stress, fasting tolerance, available labs, and how your body is responding over time. Her philosophy is simple: “one size fits one.” The goal is to help you understand your body, identify areas worth exploring, and build sustainable strategies that fit your real life.
Can Tracy work alongside my doctor or current healthcare team?
Yes. Tracy’s work is designed to complement—not replace—medical care. She does not diagnose disease, prescribe medication, or replace your physician. Instead, she helps you better understand your wellness picture, explore nutrition and lifestyle strategies, review available wellness data, and prepare questions so you can advocate for yourself with your medical providers when additional care is needed.
What should I expect during my first consultation?
Your first consultation is a chance to tell your story. We’ll talk about your current concerns, health and lifestyle history, what you’ve already tried, your goals, and where you feel stuck. From there, Tracy can help you identify an appropriate next step and determine whether one of her coaching programs, wellness resources, or additional testing options may be a good fit.
How is my personal information protected?
Your privacy matters to us. Information you submit through our website is used only for legitimate business purposes such as responding to inquiries, scheduling services, delivering purchased resources, communicating with clients, and operating our programs. We do not sell your personal information. For complete details about what information we collect, how it is used and stored, and your privacy choices, please review our Privacy Policy.
PRIVACY POLICY
Privacy Policy
Effective Date: August 22, 2026
Mosaic Wellness Hub, operating under the public-facing brand Tracy the Hope Dealer (“we,” “us,” or “our”), respects your privacy and is committed to being transparent about how information is collected, used, and shared when you visit tracythehopedealer.com, contact us, schedule a consultation, purchase a product or service, participate in a program, or otherwise interact with us.
Information We Collect
Depending on how you interact with us, we may collect:
Contact Information
Your name, email address, telephone number, mailing address, and other information you choose to provide.
Scheduling and Client Information
Information submitted when scheduling a consultation, completing a questionnaire, applying for a program, communicating with our team, or participating in coaching.
Health and Wellness Information You Voluntarily Provide
You may choose to provide information regarding your health history, symptoms, nutrition, lifestyle, medications or supplements, laboratory testing, wellness goals, or other health-related information.
Please only submit information that you are comfortable providing and that is reasonably necessary for the services you are requesting.
Transaction Information
When you purchase a product, program, consultation, or other service, payment information may be processed by a third-party payment processor. We may receive transaction information such as the product purchased, amount paid, date of purchase, and payment status. We generally do not directly store complete credit-card information.
Website and Device Information
We may automatically collect information such as your IP address, browser, device type, pages visited, referring website, approximate location, and interactions with our website through cookies and similar technologies.
How We Use Your Information
We may use information to:
Respond to inquiries and requests
Schedule consultations and coaching sessions
Provide purchased programs, resources, courses, or services
Personalize wellness education and coaching
Communicate regarding appointments, programs, purchases, and account activity
Send educational or promotional emails when permitted
Send text messages when you have provided appropriate consent
Process transactions
Provide customer support
Improve our website, resources, programs, and client experience
Maintain business and transaction records
Prevent fraud, abuse, or security incidents
Comply with legal obligations
Health and Wellness Information
Health-related information deserves particular care.
We do not sell health information you submit to us.
Information provided through health questionnaires, consultations, coaching communications, laboratory discussions, or other client interactions is intended to be used for providing the services you requested and reasonably necessary business operations.
We do not intend to use information disclosed in private health questionnaires or client records to create advertising profiles about your health.
HIPAA
Mosaic Wellness Hub is a wellness coaching and health-education business and should not be assumed to be a HIPAA-covered medical provider solely because health-related information may be discussed.
HIPAA applies to defined covered entities and business associates under federal law.
Regardless of whether HIPAA applies to a particular interaction, we recognize the sensitive nature of health and wellness information and seek to handle information responsibly.
I prefer this language over putting a big “HIPAA Compliant” badge on Tracy's website unless her attorney or compliance professional confirms the actual systems meet those requirements.
How We Share Information
We may disclose information to trusted service providers that help us operate our business, including providers of:
Website hosting
Scheduling
Customer relationship management
Email and SMS communications
Payment processing
Course or membership delivery
Analytics
Cloud storage
Professional services
Laboratory or testing coordination when requested and appropriate
These providers may process information only as permitted by their agreements and applicable law.
We may also disclose information if reasonably necessary to comply with law, respond to lawful legal process, protect rights or safety, investigate fraud, or complete a merger, acquisition, reorganization, or sale of business assets.
Cookies and Analytics
Our website may use cookies, pixels, and similar technologies to operate the site, understand website traffic, improve performance, and measure marketing effectiveness.
Depending upon applicable privacy law, certain advertising or analytics activity may be considered “sharing” or use for targeted advertising even when information is not sold for money.
Where required, visitors will be provided appropriate choices regarding nonessential cookies.
I recommend putting a Cookie Preferences link directly beside the Privacy Policy in the footer.
Email Communications
If you subscribe to our email list, download a resource, register for a program, or otherwise request communications, we may send educational, transactional, and promotional emails as permitted by law.
You may unsubscribe from promotional emails using the unsubscribe link provided in those communications.
Service-related communications regarding appointments, transactions, security, or active programs may still be sent when reasonably necessary.
Text Messaging
If you affirmatively consent to receive SMS/text messages, we may send messages related to your request, appointments, programs, services, or marketing communications consistent with the consent provided.
Message frequency may vary. Message and data rates may apply.
You may reply STOP to opt out of promotional text messaging.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and enforce agreements.
Data Security
We use reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable law may give you certain rights regarding your personal information, including rights to request access, correction, deletion, or information about certain disclosures.
You may submit a privacy request by contacting:
Mosaic Wellness Hub / Tracy the Hope Dealer
[email protected]
We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website and coaching services are intended primarily for adults and are not directed to children under 13.
We do not knowingly solicit personal information online from children under 13.
Third-Party Websites
Our website may contain links to third-party websites, laboratories, scheduling platforms, payment processors, social networks, or other services.
Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy periodically. The current version will be posted on this page with an updated effective date.
Contact Us
Questions regarding this Privacy Policy may be directed to:
Mosaic Wellness Hub / Tracy the Hope Dealer
[email protected]
TERMS OF USE & INTELLECTUAL PROPERTY
Terms of Use & Intellectual Property Notice
Effective Date: August 22, 2026
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These Terms govern your use of Tracythehopedealer.com and content, products, programs, courses, downloads, services, and resources provided by Mosaic Wellness Hub and Tracy the Hope Dealer.
By accessing the website or purchasing or using our products or services, you agree to these Terms.
Educational and Wellness Services
Our content and services are provided for educational, informational, wellness-coaching, and personal-development purposes.
Tracy Robert is a holistic wellness practitioner and health coach. Unless explicitly stated otherwise, services do not constitute medical diagnosis, medical treatment, psychotherapy, emergency medical care, or the practice of medicine.
Your use of the website does not create a physician-patient relationship.
Intellectual Property
Unless otherwise stated, all content made available by Mosaic Wellness Hub LLC and Tracy the Hope Dealer is owned by or licensed to us and protected by applicable copyright, trademark, and intellectual-property laws.
This includes, without limitation:
Art of the Restart Academy materials
Courses and training videos
PDFs and downloads
Worksheets
Guides
Protocol education
Wellness resources
Recipes and meal-planning materials
Graphics and photographs
Written website content
Podcast materials
Presentations
Recorded trainings
Coaching resources
Logos
Branding
Program names
Original methodologies and educational frameworks
Purchasing or receiving access to a resource does not transfer ownership of the intellectual property contained within that resource.
Personal-Use License
Unless otherwise stated in writing, purchasers receive a limited, revocable, non-exclusive, non-transferable license to use purchased materials for their own personal use.
You may not:
Copy or reproduce materials for distribution
Upload paid materials publicly
Share login credentials
Resell materials
Distribute course content to others
Repackage materials as your own
Modify materials and sell them
Teach or commercially distribute our proprietary curriculum without authorization
Remove copyright or proprietary notices
Use our content to create a competing commercial product
Record or redistribute private coaching sessions without authorization
Written permission is required for uses beyond your personal-use license.
Trademarks and Branding
Names, logos, slogans, program names, and other brand identifiers associated with Mosaic Wellness Hub, Tracy the Hope Dealer, and Art of the Restart may constitute trademarks or proprietary brand assets.
Nothing on this website grants permission to use those assets commercially without written authorization.
User-Submitted Content
If you voluntarily provide a testimonial, review, photograph, video, or other content for marketing use, any rights granted to us will be governed by the authorization or release you provide.
We will not treat private coaching communications or confidential health information as marketing testimonials merely because you participated in a program.
That distinction is worth keeping in Tracy’s Terms.
Testimonials and Results
Testimonials represent individual experiences.
They are not promises, guarantees, or representations that every client will experience the same outcome.
Health, weight, energy, digestion, laboratory values, wellness progress, and other outcomes vary between individuals based on numerous factors.
Purchases, Programs and Payment Terms
Prices, payment plans, program duration, cancellation terms, refund terms, and services included with an offer will be disclosed at or before purchase.
Program-specific agreements, enrollment contracts, payment plans, or checkout terms may contain additional conditions and are incorporated into these Terms where applicable.
If there is a conflict between these general Terms and a signed program agreement, the program-specific agreement will control regarding that program.
No Guarantee of Results
We cannot guarantee a specific health, financial, weight-loss, symptom, laboratory, or other result.
Your results depend on factors unique to you, including your individual circumstances, participation, consistency, health history, medical care, and other variables.
Third-Party Services
We may recommend or link to third-party laboratories, supplements, products, websites, healthcare professionals, technology platforms, books, or other resources.
Unless explicitly stated otherwise, those third parties operate independently from us.
Use of third-party products and services is subject to their respective terms and policies.
Website Availability
We may modify, discontinue, update, or restrict portions of the website or our digital resources at any time.
We do not guarantee uninterrupted access to websites, applications, membership platforms, or third-party services.
Prohibited Conduct
You agree not to use the website to:
Violate applicable law
Attempt unauthorized access to systems or accounts
Interfere with website operation
Copy or scrape proprietary content for commercial purposes
Misrepresent yourself or impersonate another person
Upload malicious software
Violate our intellectual-property rights or those of others
Limitation of Liability
To the fullest extent permitted by applicable law, Mosaic Wellness Hub, Tracy Robert, Tracy the Hope Dealer, and their contractors, team members, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from use of the website or educational materials.
Nothing in these Terms excludes liability that cannot legally be excluded.
Changes to These Terms
We may update these Terms periodically. The current version will be posted on this page with the applicable effective date.
Governing Law
These Terms are governed by the laws of [CONFIRM STATE], without regard to conflict-of-law principles, except where applicable law requires otherwise.
Contact
Questions regarding these Terms or requests for permission to use copyrighted materials may be directed to:
Mosaic Wellness Hub / Tracy the Hope Dealer
TRacythehopedealer.com
HEALTH & MEDICAL DISCLAIMER
Health & Medical Disclaimer
Effective Date: August 22, 2026
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The information provided by Mosaic Wellness Hub and Tracy the Hope Dealer, including information provided by Tracy Robert through this website, courses, coaching programs, consultations, podcasts, social media, emails, downloadable resources, community programs, videos, and other educational materials, is provided for general educational and wellness purposes only.
Not Medical Advice
Tracy Robert is not acting as your physician.
The information and coaching provided are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for individualized medical advice, diagnosis, or treatment from a qualified licensed healthcare professional.
Always consult an appropriate healthcare professional regarding questions about your health, diagnosis, medications, medical treatment, or symptoms.
Do Not Delay Medical Care
Do not disregard, avoid, or delay obtaining professional medical advice because of information you have read, watched, or received from Mosaic Wellness Hub or Tracy the Hope Dealer.
If you believe you are experiencing a medical emergency, contact emergency services immediately.
Medications and Medical Treatment
Do not stop, start, increase, decrease, or otherwise alter prescription medication or medical treatment based solely on information provided through our coaching or educational materials.
Medication decisions should be made with the prescribing healthcare professional.
Laboratory Testing
Tracy may provide wellness education regarding laboratory information and help clients understand questions they may wish to discuss with their healthcare providers.
This education does not constitute medical diagnosis or medical interpretation by a physician.
When findings require medical evaluation, diagnosis, or treatment, clients should consult an appropriately licensed medical professional.
That language matches how Tracy herself describes her role: she says she can educate clients about their blood work and help them advocate for themselves with their physician when necessary.
Nutrition, Fasting and Dietary Strategies
Nutrition, fasting, ketogenic diets, elimination diets, supplementation, detoxification strategies, exercise, sauna use, and other wellness practices may not be appropriate for every person.
Individual needs vary.
Certain strategies may require modification or medical supervision, particularly for individuals who are pregnant or breastfeeding, have a history of disordered eating, take medications, have diabetes or blood-sugar disorders, kidney or liver disease, cardiovascular conditions, or other medical concerns.
Consult an appropriate licensed healthcare professional before beginning a substantially restrictive diet, fasting program, supplement regimen, or major lifestyle change if you have medical concerns.
Supplements
Dietary supplements can interact with medications, affect laboratory values, cause adverse reactions, or be inappropriate for certain individuals.
Discuss supplements with an appropriate healthcare professional when needed, particularly if you take prescription medications, are pregnant or breastfeeding, anticipate surgery, or have an existing medical condition.
Individual Results
No specific outcome is guaranteed.
Testimonials, personal stories, weight changes, laboratory changes, improvements in energy, digestive changes, or other client experiences are individual results and should not be interpreted as a guarantee that another individual will experience the same outcome.
Educational Nature of Content
References to research, biological processes, detoxification, metabolism, hormones, inflammation, gut health, cellular health, or other wellness topics are intended for education and should not be interpreted as a personal medical diagnosis.
Health-related marketing claims also need adequate substantiation; the FTC specifically requires objective health claims to be truthful, non-misleading, and appropriately supported.
Your Responsibility
You are responsible for your own healthcare decisions and for seeking appropriate medical evaluation when necessary.
Participation in coaching does not create a physician-patient relationship.
Website Accessibility Statement
Effective Date: August 22, 2026
Mosaic Wellness Hub, doing business as Tracy the Hope Dealer, is committed to providing an inclusive and accessible online experience for all visitors, including individuals with disabilities.
We are actively working to improve the accessibility and usability of our website and digital resources. As part of those efforts, we use the Web Content Accessibility Guidelines (WCAG) as a reference for recognized accessibility practices.
Because websites, technology, third-party integrations, and accessibility standards continue to evolve, we do not represent that every page, feature, document, or third-party integration will meet every accessibility guideline at all times. Instead, we are committed to ongoing review, improvement, and reasonable remediation when accessibility barriers are identified.
Our Accessibility Efforts
Our ongoing efforts may include:
Adding alternative text to meaningful images
Maintaining readable text and appropriate color contrast
Organizing pages using logical headings and structure
Improving keyboard accessibility
Providing labels and instructions for forms
Adding captions or transcripts to appropriate audio and video content
Improving link and button descriptions
Supporting browser zoom and responsive layouts
Reviewing downloadable resources for accessibility
Evaluating accessibility when website content or technology is updated
Need Help Accessing Something?
If you experience difficulty accessing any portion of this website, a form, video, downloadable resource, program, scheduling tool, or other digital content because of a disability, please contact us.
We want to know about accessibility barriers and will make reasonable efforts to address reported issues and, when reasonably possible, provide the requested information or service through an alternative accessible method.
Accessibility Contact
Mosaic Wellness Hub / Tracy the Hope Dealer
Email: [email protected]
Website: Tracythehopedealer.com
When contacting us, please include the webpage, feature, or resource you were attempting to access and a brief description of the difficulty you encountered. This helps us investigate and improve the experience.
Third-Party Content
Our website may contain links, embedded media, scheduling tools, payment systems, social-media content, or other services provided by third parties. We do not control the accessibility features of every third-party platform; however, if you encounter an accessibility barrier involving a third-party feature used on our website, please contact us so we can assist where reasonably possible or provide an alternative method of access.
Ongoing Commitment
Accessibility is an ongoing effort. We periodically review our website and welcome feedback that can help us improve access to our information, programs, products, and services.
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